In offering hotel accommodations, tour packages, villa rentals, airfare reservations and other valuable travel arrangements for sale, Caribbean Journey acts only in the capacity of an agent/intermediary of the travel provider/supplier.

Caribbean Journey and all affiliated travel agents do not accept any responsibility for the following:

1. Canceled or delayed vacations and/or flights due to improper or inadequate documentation of traveler. Passports are now required to visit the Caribbean. Please visit http://travel.state.gov/ for full details. If you are not a US Citizen, please contact your embassy for possible visa requirements.

2. Canceled or delayed vacations and/or flights due to poor mental or physical health of traveler from any cause.

3. Canceled or delayed vacations and/or flights due to mechanical failure, adverse weather, government decisions, terrorist activity, diseases or any other force majeure.

4. Canceled or delayed vacations and/or flights due to ticket holder’s failure to follow policies and instructions of the independent suppliers or vendors; i.e. Airlines, Hotels, Car Rental Agency, Tour Company/Wholesaler, or Activity Provider.

5. Canceled or delayed vacations and/or flights due to any actions of the above-mentioned independent suppliers and vendors including but not limited to: breach of contract, failure to provide services or to adhere to their own schedules, actions or omissions either intentional or not intentional, monetary crises.

6. Canceled or delayed vacations and/or flights due to any other reason beyond the travel agent’s control.

7. Any injury, loss, claims, punitive/incidental/indirect/consequential damages that occur once the traveler has embarked on their vacation.

8. Any fees that are the direct responsibility of the traveler including but not limited to: excessive baggage, departure taxes, tourist visas/cards, etc.

9. Any change-of-ticket or reservation fees imposed by above-mentioned independent suppliers or vendors.

10. Any refunds from above-mentioned independent suppliers or vendors. We will gladly assist you in obtaining any refund owed to you from the travel provider/supplier should you need to cancel your trip. 

11. Any damage, loss, delayed arrival or departure of baggage, and other goods belonging to traveler.

12. Any transportation not previously arranged and pre-paid among the following; Airport, Hotel, Activity Location, or any other travel destination arranged by CaribbeanJourney.com

13. Any loss, damage, or theft to airline tickets and other documents once turned over to shipper, including while en route to traveler. (All responsibility goes first to traveler for shipping method chosen, then to the policy of shipper.)

We highly recommend insurance coverage for the above mentioned incidents; please see our Travel Insurance page.

You have two options for booking your vacation with Caribbean Journey:

• You may work directly with one of our agents who will provide you with a customized quote. You will provide payment directly to this agent following our payment procedures as listed below.
• You may access our online booking engine that will walk you through the booking, payment, and confirmation of your trip.

The online booking option available on CaribbeanJourney.com is provided by a third party supplier. All information within the booking engine is provided “AS IS”.

Any tour package bookings made within 14 days of your intended departure will incur a late booking fee estimated at $15 to cover expedited shipment cost of your travel documents.

• All deposit and final payment due dates are listed on your confirmation. A credit card or debit card must be used for deposit on all Tour Packages - accepted Cards are: Master Card, Visa, American Express, Discover
• Other forms of payment such as: a certified check, money order, or wire transfer may be used for final payment only if received in our office 10 days prior to the final payment due date printed on your confirmation.

For A La Carte Travel -

• All deposit and final payment due dates are listed on your confirmation.
• Payment policies vary on a la carte hotel, airfare, car rental or villa bookings. All payment details are listed on your confirmation.

Mailing Address for Payment:

Caribbean Journey 4305 State Bridge Rd. #105-7

AlpharettaGA, 30022

Payment shall constitute acceptance to all Terms and Conditions as stated on this page and on any confirmation form you may receive.

For any tour packages booked through Caribbean Journey, you will receive paper documentation via the US Postal Service within 21 days of your departure date. This documentation will include vouchers for your trip. While there is no monetary value to these documents, losing them or misplacing them could result in a delayed or canceled vacation.

A la carte hotel, airfare, rental car, or villa bookings made through Caribbean Journey do not require travel documents other than a confirmation that will be sent to traveler via email.

Change and revision fees are set by the supplier - not Caribbean Journey - and vary among suppliers. Tour package itinerary changes/revisions made by the traveler typically result in a "change fee" - ranging from $12.50 to $50 per person, per change. Common changes are name changes and date changes.

Cancellation fees are set by the supplier - not Caribbean Journey - and vary among suppliers.

The cancellation fee schedule for all tour packages booked with Caribbean Journey is as follows:

Cancellation Date                        Cancellation Fee
46 days or more prior to departure - $50.00/per person minimum
45-22 days prior to departure         - $100.00/per person minimum
21-0 days prior to departure           - $150.00/per person minimum

For cancellation fees and procedures of a la carte hotels, airfare, car rental, or villa bookings, refer to your confirmation.

Refunds will be issued to the same credit or debit card that final payment was made with – OR – will be sent via check if you made your final payment via check.

No refunds for tour packages will be issued until your original travel documents are returned to our office.

Most airlines allow passengers to travel with two checked bags with a maximum weight of 70 lbs each - plus one carry-on bag with a maximum weight of 40 lbs. Additional baggage or baggage weight may incur excess baggage charges. Contact the airline directly for individual policies and rates.

Group booking policies will differ from the policies stated above. Please refer to the policies listed on your group booking contract.

In booking your vacation with Caribbean Journey, you agree that all information supplied by you or members of your household is true and correct. Such information includes but is not limited to: legal name, legal age, and payment information.